Privacy Policy
Last updated: March 1, 2026 -- Your privacy matters to us.
HotelStack ("we", "our", or "the Platform") is committed to protecting the privacy of hotel operators, staff, and guests who use our enterprise hotel management system. This policy explains how we collect, use, and safeguard your information.
Information We Collect
We collect personal information you provide during account registration, hotel bookings, and platform usage. This includes your name, email address, phone number, billing details, and travel preferences. We also collect technical data such as IP addresses, browser type, device identifiers, and usage analytics to improve our services.
How We Use Your Information
Your information is used to process reservations, manage hotel operations, personalize your experience, and communicate service updates. We leverage aggregated analytics to enhance platform performance, optimize revenue management tools, and deliver relevant property recommendations. We never sell your personal data to third parties.
Information Sharing
We share guest information with partner hotels solely to fulfill bookings and deliver hospitality services. Payment data is transmitted securely to PCI DSS-compliant payment processors. We may disclose information when required by law, to enforce our terms, or to protect the rights and safety of our users and platform.
Data Security
We employ industry-leading security measures including AES-256 encryption at rest, TLS 1.3 for data in transit, and SOC 2 Type II certified infrastructure. Access controls, regular penetration testing, and 24/7 monitoring safeguard your data. Our platform undergoes annual third-party security audits.
Cookies & Tracking
We use essential cookies for authentication and session management. Analytical cookies help us understand platform usage patterns. You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the platform.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may request a portable copy of your data, withdraw consent for optional processing, or lodge a complaint with your local data protection authority. To exercise these rights, contact our Data Protection Officer at [email protected].
Contact Us
For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to HotelStack Privacy Office, 4th Floor, Tower B, Cyber Gateway, Hyderabad, Telangana 500081, India. We respond to all privacy requests within 30 business days.