Enterprise-Grade Security& Compliance
Your guest data deserves the highest level of protection. HotelStack is built from the ground up with defense-in-depth security, rigorous compliance certifications, and transparent practices.
Compliance Certifications
SOC 2 Type II
Annual audit of security, availability, and confidentiality controls
PCI DSS Level 1
Highest level of payment card data security compliance
GDPR
Full compliance with EU General Data Protection Regulation
CCPA
California Consumer Privacy Act compliance for US operations
HIPAA-Ready
Infrastructure meets healthcare data protection requirements
ISO 27001
Information security management system certified
Data Protection
AES-256 Encryption at Rest
All stored data encrypted using military-grade AES-256-GCM with hardware security module key management.
TLS 1.3 in Transit
Every connection secured with the latest TLS 1.3 protocol, enforcing perfect forward secrecy.
Automated Key Rotation
Encryption keys rotate every 90 days with zero-downtime migration and full audit trails.
Field-Level Encryption
Sensitive guest PII (passport, credit card) encrypted at the field level with tenant-isolated keys.
Infrastructure Security
Multi-Region Cloud
Deployed across AWS regions with active-active replication for sub-50ms global latency.
Auto-Failover
Automatic failover with <15 second RTO. Database replicas promote seamlessly on primary failure.
99.9% Uptime SLA
Contractual uptime guarantee backed by service credits. 99.95% actual uptime over trailing 12 months.
DDoS Protection
Multi-layer DDoS mitigation with AWS Shield Advanced and intelligent traffic filtering.
Access Control & Authentication
Role-Based Access Control
Granular RBAC with 25+ predefined roles and custom permission matrix per property.
Multi-Factor Authentication
TOTP, SMS, and hardware key (FIDO2/WebAuthn) MFA options for all user accounts.
SSO Integration
Enterprise SSO via SAML 2.0 and OpenID Connect with major identity providers.
Comprehensive Audit Logging
Every action logged with user, timestamp, IP, and change diff. Immutable 7-year retention.
Penetration Testing & Vulnerability Management
Annual Third-Party Pentests
Independent security firms conduct comprehensive penetration testing annually. Reports available under NDA.
Bug Bounty Program
Responsible disclosure program with rewards up to $10,000 for critical vulnerabilities. Submit findings to [email protected].
Continuous Vulnerability Scanning
Automated SAST, DAST, and dependency scanning integrated into CI/CD. Critical findings patched within 24 hours.
Security Operations Center
24/7 SOC with SIEM integration, threat intelligence feeds, and automated incident correlation.
Data Residency
Choose where your data lives. HotelStack supports data sovereignty requirements with region-locked storage.
Americas
US-East (Virginia), US-West (Oregon), Canada (Montreal), Brazil (Sao Paulo)
Europe
Ireland (Dublin), Germany (Frankfurt), UK (London), France (Paris)
Asia-Pacific
Singapore, Sydney, Mumbai, Tokyo
Middle East
Bahrain, UAE (Dubai)
Incident Response
24/7 Security Team
Dedicated security operations center staffed around the clock, 365 days a year.
<1 Hour Response
Critical security incidents acknowledged within 60 minutes with executive escalation path.
Transparent Communication
Affected customers notified within 72 hours. Public post-mortem for significant incidents.
Have Security Questions?
Our security team is ready to discuss your requirements, provide compliance documentation, or schedule a security review of the platform.