Terms of Service
Last updated: March 1, 2026 -- Please read these terms carefully.
These Terms of Service govern your access to and use of the HotelStack enterprise hotel management platform. By creating an account or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Acceptance of Terms
By accessing or using the HotelStack platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.
Service Description
HotelStack provides a cloud-based hotel management system including property management, reservation management, revenue optimization, guest relationship management, and multi-property operations. Service availability is subject to our published SLA of 99.9% uptime.
User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Each user must have a unique login; credential sharing is prohibited.
Booking & Reservation Policies
Hotels using HotelStack set their own booking policies, rates, and availability. HotelStack facilitates reservations but is not a party to the contract between the hotel and the guest.
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in our Refund Policy. We reserve the right to adjust pricing with 30 days written notice.
Limitations of Liability
HotelStack shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.
Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
Changes to Terms
We may update these Terms of Service from time to time. Material changes will be communicated via email or an in-platform notification at least 30 days before taking effect.