Refund & Cancellation Policy

Cancellation Windows

• 48+ hours before check-in: Full refund with no cancellation fee.
• 24-48 hours before check-in: 50% refund of the total booking amount.
• Less than 24 hours or no-show: No refund; full booking amount is charged.
• Early departure: Remaining nights are non-refundable unless the property's policy states otherwise.

Refund Process

Eligible refunds are initiated within 3 business days of a valid cancellation request. Refunds are processed to the original payment method. Bank processing times may add 5-10 business days.

Payment Methods & Refund Channels

Refunds are issued to the original payment instrument used at the time of booking. Credit and debit card refunds are processed via the payment gateway.

Exceptions & Special Circumstances

Force majeure events may qualify for full refunds regardless of cancellation window. Group bookings of 10+ rooms follow separate cancellation terms. Promotional or non-refundable rate bookings are exempt.

Booking Modifications

Date changes are permitted up to 24 hours before check-in, subject to availability and any rate difference. Room upgrades or downgrades may be requested and are subject to the property's discretion.

Platform Subscription Refunds

Hotel operators on annual plans may request a pro-rata refund within the first 30 days of subscription. Monthly subscriptions are non-refundable but may be cancelled before the next billing cycle.

Dispute Resolution & Contact

For refund inquiries or disputes, contact our Billing Support team at [email protected]. All disputes are reviewed within 5 business days with a written resolution provided.